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ProtoFrenz
ProtoFrenz Repair & Upgrade Service — Diagnostic, Electronics Swap, Display Upgrade, Retrofit, Refurb
ProtoFrenz Repair & Upgrade Service — Diagnostic, Electronics Swap, Display Upgrade, Retrofit, Refurb
Regular price
$35.00 USD
Regular price
$35.00 USD
Sale price
$35.00 USD
Unit price
per
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ProtoFrenz repair and upgrade service — for Studio and D-Lux heads purchased from ProtoFrenz. Whether your build needs a fix, a component refresh, or a full NeoPixel upgrade, select your service tier below and we'll take care of the rest.
Before sending anything in, contact us first with your original ProtoFrenz order number. Service is available for ProtoFrenz-sold heads only — we cannot service third-party or DIY builds. We'll confirm eligibility and send you shipping instructions.
Service Tiers
Diagnostic — $35
We assess your build, identify the fault, and provide a detailed repair quote. The $35 diagnostic fee is applied toward any subsequent repair booked within 30 days.
Electronics Swap — $90 + parts
Replace a failed controller, display, microphone, or touch sensor. Labor is $90 — replacement parts are billed separately at cost after assessment. We'll confirm the parts cost before proceeding.
Display Upgrade — $75 labor + parts
Upgrade your Studio MAX7219 head to a full NeoPixel RGB display — the same display used in D-Lux builds. Your head becomes functionally equivalent to a D-Lux after this upgrade. Labor is $75 — NeoPixel electronics are billed separately at cost. If your head is within its 90-day warranty, labor is covered; parts are not.
Not sure if this is right for you? See the D-Lux listings to understand what you'd be upgrading to.
PF3 Retrofit — $125 + parts
Install a ProtoFrenz 3.0 controller into an existing ProtoFrenz head with an older controller. Bring your build up to current PF3 spec — WiFi WebUI, 134+ presets, voice-reactive mouth, OTA updates. Parts billed separately at cost.
Full Refurb — $175 + parts
Full strip-down, component inspection, worn or failed parts replaced, rewired, reassembled, and tested. Best for heads that have seen significant convention wear. Parts billed separately at cost after assessment.
Shipping
- Warranty claims (within 90 days): ProtoFrenz covers return shipping. You cover inbound.
- Elective service: Include a prepaid return shipping label with your head. If no label is received within 14 days of repair completion, a flat fee will be charged — $50 domestic, $100 international.
How to Book
- Contact us via the support form with your ProtoFrenz order number and a description of the issue — do not send anything before receiving instructions
- Strip the head down to the bare base — remove ears, fur, cheek bubbles, and accessories. We are not responsible for damage to accessories not part of the original build
- Ship to the address we provide, with return label enclosed if applicable
- Turnaround is typically 2–3 weeks from receipt
Full warranty and shipping policy: protofrenz.com/pages/warranty
Let customers speak for us
Great all-in-one controller for your protogen
Great all-in-one controller for your protogen masks
I accidentally ordered the sharp instead of the round and I emailed them as soon as I realised my mistake, they quickly responded and fixed my purchase request.
Phenomenal craftsmanship ✨✨
Very well designed and comfortable
Phenomenal craftsmanship ✨✨
Very well designed and comfortable,I am incredibly joyous !!
10/10 Communication! 10/10 packaging! 10/10 Quality! (really like my visor kit!!!!!)
100/10 Expierence! Absolutely will buy from again in the future! Highly recommend!
Product arrived great and is in good condition
Product arrived great and is in good condition.u unfortunately cut it wrong and messed it up. So I probably wont work on the proof anymore. But the product itself is amazing and would recomend for any proto build.
beep!! Good proot :3
Everything was perfect! There were a few issues with some of the side items shipping, but they were resolved quickly! The base unit is of very high quality and a very good deal!! Was definitely a great and recommendable purchase!!
FembyThePinkProot
ProtoFrenz
D-Lux
It's looks and feels amazing breathable lightweight and super easy to see out of and the sound detection works beautifully
Bat ears
Absolutely fantastic perfect mix of squish and durability
It's as advertised and they have great communication
It's as advertised and they have great communication on customization for colors and expressions for the face to choose from. They take care of the hole build and program, and it works right from when you power it
Amazing Protogen mask!
Amazing Protogen mask! And for a great price as well. The seller was very friendly, and I’m really glad that masks like these can be more accessible now.
Mico Monks
LEGACY MK5 Protogen Head with LED Display
Clean up required
Print was messy but nothing that can't be fixed with a bit of sand paper. I already needed to sand it to paint it so it's no big deal. Other than that, it's works and I love it! <3
Sprocket the proto
LEGACY MK3 Protogen Head with LED Display
Amazing quality and fantastic customer service
Amazing quality and super helpful customer service 100%recommend
Loved this visor so much!!! Is perfect with my mask and the final piece I needed for my protogen to complete it!! Perfect size for this base!!
Fantastic start to finish. Love the visor and it's perfect for what I need!
