Service Request

Warranty claims, repairs, upgrades, and general support — all in one place.

Before you submit: Have your ProtoFrenz order number handy. If you're submitting a warranty claim or sending a head in for service, do not ship anything until we confirm instructions. Review the warranty policy or check the support page for common troubleshooting steps first.

What do you need help with?

Your Info

Full Name *

Email Address *

ProtoFrenz Order Number * Required for warranty and service requests

Discord Username (optional)

Warranty Claim Details

Head Model *

Approximate Purchase Date

What failed? *

Controller / electronics (won't connect, no WebUI) LED display (dead pixels, flickering, no image) Microphone (talking mouth not responding) Boop sensor / touch sensor Fan (not spinning, noisy) Wiring / connector issue Other

Describe what happened *

Troubleshooting steps already tried (optional)

Service Request Details

Head / Kit Model *

Service Needed *

Describe what you need *

Your Question

Topic *

Message *

Before you submit: Do not ship anything until you receive instructions from us. We'll reply within 1–2 business days.

✓

Request Received

We'll review your request and reply to within 1–2 business days. Do not ship anything until you hear from us.

Something went wrong — please try again or email us directly at support@protofrenz.com.

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