FAQ

How fast will my order get to me?

Assembled heads and visors are made to order, and can take upwards of 2 weeks to fulfill. We generally ship UPS Ground, and shipping can take anywhere from 3-7 days depending on distance from our lab in Portland, Oregon, USA.

Will you be vending at my local con?

We would love to, eventually. As of April 2025 we are still focusing on web only orders, but we are looking for cons in Washington, Oregon and California to research and vend at. Got a suggestion? Let us know!

Do you take commissions for fully custom suits/heads?

Short answer No. Long answer our ProtoFrenz modular system allows for many combinations to make your Protogen reflect the you you are, and we are focusing on growing that aspect of ProtoFrenz and adding more products (fur, ears, electronics) that will allow for even more customization options.

How do I control my LED Display?

Download the LEDart app, connect to the display panel's network (WF1_86****), use network password 88888888 and navigate to the Remote section of that application.

Can you make me a custom visor?

We're not making one off items, but are always interested in new ideas to look at adding to our system.

Can I download or buy the ProtoFrenz model files so I can print them myself?

No. We are focused on great products and fantastic customer service, and want to be certain anyone wearing a ProtoFrenz head is wearing quality that we can stand behind.

How much of the head do I have to put together myself?

None! Any head or combination of head, electronics, ears, etc will be fully assembled before shipping.

My con is next week! Do you offer express order fulfillment?

We're looking at it. In the meantime, contact us.