{"title":"Service","description":"","products":[{"product_id":"svc-repair","title":"ProtoFrenz Repair \u0026 Upgrade Service — Diagnostic, Electronics Swap, Display Upgrade, Retrofit, Refurb","description":"\u003cp\u003eProtoFrenz repair and upgrade service — for Studio and D-Lux heads purchased from ProtoFrenz. Whether your build needs a fix, a component refresh, or a full NeoPixel upgrade, select your service tier below and we'll take care of the rest.\u003c\/p\u003e\n\n\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eBefore sending anything in, contact us first\u003c\/strong\u003e with your original ProtoFrenz order number. Service is available for ProtoFrenz-sold heads only — we cannot service third-party or DIY builds. We'll confirm eligibility and send you shipping instructions.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eService Tiers\u003c\/h3\u003e\n\n\u003ch4\u003eDiagnostic — $35\u003c\/h4\u003e\n\u003cp\u003eWe assess your build, identify the fault, and provide a detailed repair quote. The $35 diagnostic fee is applied toward any subsequent repair booked within 30 days.\u003c\/p\u003e\n\n\u003ch4\u003eElectronics Swap — $90 + parts\u003c\/h4\u003e\n\u003cp\u003eReplace a failed controller, display, microphone, or touch sensor. Labor is $90 — replacement parts are billed separately at cost after assessment. We'll confirm the parts cost before proceeding.\u003c\/p\u003e\n\n\u003ch4\u003eDisplay Upgrade — $75 labor + parts\u003c\/h4\u003e\n\u003cp\u003eUpgrade your Studio MAX7219 head to a full NeoPixel RGB display — the same display used in D-Lux builds. Your head becomes functionally equivalent to a D-Lux after this upgrade. Labor is $75 — NeoPixel electronics are billed separately at cost. If your head is within its 90-day warranty, labor is covered; parts are not.\u003c\/p\u003e\n\u003cp\u003eNot sure if this is right for you? See the \u003ca href=\"{{%20routes.collections_url%20}}\/heads\"\u003eD-Lux listings\u003c\/a\u003e to understand what you'd be upgrading to.\u003c\/p\u003e\n\n\u003ch4\u003ePF3 Retrofit — $125 + parts\u003c\/h4\u003e\n\u003cp\u003eInstall a ProtoFrenz 3.0 controller into an existing ProtoFrenz head with an older controller. Bring your build up to current PF3 spec — WiFi WebUI, 134+ presets, voice-reactive mouth, OTA updates. Parts billed separately at cost.\u003c\/p\u003e\n\n\u003ch4\u003eFull Refurb — $175 + parts\u003c\/h4\u003e\n\u003cp\u003eFull strip-down, component inspection, worn or failed parts replaced, rewired, reassembled, and tested. Best for heads that have seen significant convention wear. Parts billed separately at cost after assessment.\u003c\/p\u003e\n\n\u003ch3\u003eShipping\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eWarranty claims (within 90 days):\u003c\/strong\u003e ProtoFrenz covers return shipping. You cover inbound.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eElective service:\u003c\/strong\u003e Include a prepaid return shipping label with your head. If no label is received within 14 days of repair completion, a flat fee will be charged — $50 domestic, $100 international.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eHow to Book\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eContact us via the \u003ca href=\"{{%20routes.root_url%20}}pages\/service-request\"\u003esupport form\u003c\/a\u003e with your ProtoFrenz order number and a description of the issue — do not send anything before receiving instructions\u003c\/li\u003e\n\u003cli\u003eStrip the head down to the bare base — remove ears, fur, cheek bubbles, and accessories. We are not responsible for damage to accessories not part of the original build\u003c\/li\u003e\n\u003cli\u003eShip to the address we provide, with return label enclosed if applicable\u003c\/li\u003e\n\u003cli\u003eTurnaround is typically 2–3 weeks from receipt\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003cp\u003eFull warranty and shipping policy: \u003ca href=\"{{%20routes.root_url%20}}pages\/warranty\"\u003eprotofrenz.com\/pages\/warranty\u003c\/a\u003e\u003c\/p\u003e","brand":"ProtoFrenz","offers":[{"title":"Diagnostic","offer_id":67150987886896,"sku":"SVC-DIAG","price":35.0,"currency_code":"USD","in_stock":true},{"title":"Electronics Swap","offer_id":67150987919664,"sku":"SVC-SWAP","price":90.0,"currency_code":"USD","in_stock":true},{"title":"Display Upgrade","offer_id":67150987952432,"sku":"SVC-UPGR","price":75.0,"currency_code":"USD","in_stock":true},{"title":"PF3 Retrofit","offer_id":67150987985200,"sku":"SVC-RETRO","price":125.0,"currency_code":"USD","in_stock":true},{"title":"Full Refurb","offer_id":67150988017968,"sku":"SVC-REFURB","price":175.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0904\/7008\/9008\/files\/Gemini_Generated_Image_qnjyipqnjyipqnjy.png?v=1783059149"}],"url":"https:\/\/protofrenz.com\/collections\/service.oembed","provider":"ProtoFrenz","version":"1.0","type":"link"}